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The pupsicle Questions

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How does the Pupsicle Work?
The Pupsicle unscrews in the middle, making it super easy to fill, clean, and use as a dog distraction. Because it opens in the middle, you can fill it with extremely long-lasting treats or even pre-freeze treats to use later when you need them!
Is the Pupsicle messy?
We’ve put a lot of work into making the cleanest treat toy out there, especially given that a dog will lick at it for 30 minutes or more! Slots on the top prevent drool from pooling, there are no holes on the bottom for liquid to leak out, and it’s weighted to stay upright so it won’t tip out food. All in all, it’s about as clean a toy as it gets!
How big is each Pupsicle & what is it made from?
Our large Pupsicle is 3.6" in diameter and 2.8" tall and our small Pupsicle is 2.9" in diameter and 2.2" tall. The Pupsicle is made from a non-toxic, BPA and Phthalate free natural rubber.
How do I freeze treats?
Since the Pupsicle opens in the middle, you can pre-freeze treats for when you need them later. Our companion freezer mold makes it easy - just scoop in your favorite recipe (wet food, yogurt, etc.), put it in the freezer, and you’ll be good to go!
What are some recipes you recommend?
Peanut butter, canned wet food, bone broth - you name it! Freeze the foods your dog likes most. For some this is just straight wet food, for others this is frozen fruit and yogurt. Feel free to get creative and check out some of our favorite mixes here!
How will it entertain my dog?
Depending on the treat you use and how focused your dog is, Pupsicle treats will typically last 20-30 minutes. Extend this by mixing kibble or biscuits into your frozen treats or by using Woof's pre-made, extra long-lasting Pops!
Is the ball dishwasher safe?
Yes it is!
What is The Pupsicle’s Warranty?
Woof wants you and your pup to be happy with your purchase. We understand some doggos get the best of their new toys and sometimes manufacturing isn’t always perfect. If you aren’t happy with your Pupsicle purchase, our 30 day warranty entitles you to a one-time refund or replacement, per item. It really is that simple, easy, and hassle-free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)

Pupsicle pops Questions

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How many Pops are in a bag?
Small Pops: 10 per bag
Large Pops: 7 per bag
How long do the premade Pops last?
It depends how food motivated your dog is, but the average duration is about 30 minutes. You can always refrigerate or freeze the treats if you want to make them last longer!
What are the ingredients in the refill Pops?
Great treats use great ingredients! Our pops are chicken (or beef), peanut butter, beef tallow, tapioca starch, vegetable glycerin, rice syrup, soy lecithin, and gelatin. All domestically sourced.
How many calories per Pop?
The small Pops each have 90 kcals and the large Pops have 180 kcals - not bad for such a long lasting treat! 🐶
Do I have to refrigerate the Pops?
No need! Our Pupsicle Pops are shelf-stable and great for on-the-go adventures!
Where are the Pops made?
Our Doggy Pops are made in sunny Denver, Colorado.

The leash Questions

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How long is the leash?
The length is 60" from handle to clip! We feel this is a good balance of maneuverability and length. The width is 1" at the leather handle and 0.75" along the length of the leash.
Can I use generic bags?
Yep! Our bag dispenser is slightly more narrow than others, so it works best with our bags. That said, you can use larger (generic) rolls if you pull off 2-3 bags before placing the roll into the dispenser.
How do I open the handle clip?
Pivot the clip towards itself then slide the components apart from the side.
There is a small ridge that keeps the clip from coming undone accidentally. You’ll have to pivot past this in order to open the clip.
How strong is the dispenser?

Very. Our leash holds more than triple the maximum force we’ve seen from dogs pulling in the real-world.

 

If your dog pulls with more than 200 lbs of force (like pulling a grand piano uphill) you may want to consider using our harness to reduce how much they pull.

Collar & harness Questions

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What makes this collar special?

While most collars use generic components, we formulated custom webbing and hardware that look and function beautifully together. Our webbing is also softer than traditional webbing thanks to our unique twill weave.

What is the collar’s width?

The webbing we use is 1" wide for the medium and large collars and 0.75" wide for the small.

Subscriptions Questions

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What is Autoship?

Autoship is part of our subscribe & save program. It allows you to sign up for regular deliveries of your favorite dog products and to save money in the process.

When will I be charged for my subscription?

You will be charged 2 days before your delivery ships, which is typically 5-7 days before you can expect to receive your subscription.

How can I adjust my subscription?

Adjust your subscription via your account page. If you click the “Account” button in the top-right corner of the menu, you’ll be taken to your account dashboard. From there, click “Account Settings”, then “Edit Your Pack”. You can adjust your items, order quantity, and the delivery date.

How can I cancel my subscription?

If you click the “Account” button in the top-right corner of the menu, you’ll be taken to your account dashboard. From there click “Account Settings”, then “Edit Your Pack”. Simply delete each item you’d like to cancel.

Orders Questions

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What is your return or refund policy?

We offer free returns within 30 days for all Woof Products. To initiate a return, please fill out this form. We will send you a prepaid shipping label which you can use to return your item. You will receive your refund within 5-10 business days after we receive your items.

Which orders qualify for free shipping?

Orders over $50 qualify for free domestic shipping. Orders are shipped within 1-3 business days depending on the time of purchase, and typically arrive within 3-5 days (though carrier delays may occur).

What is your warranty?

Pupsicle Warranty: Woof wants you and your pup to be happy with your purchase.  We understand some doggos get the best of their new toys and sometimes manufacturing isn’t always perfect.  If you aren’t happy with your Pupsicle purchase, our 30 day warranty entitles you to a one-time refund or replacement, per item. It really is that simple, easy, and hassle-free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)

 

All other Woof Goods: Woof dog products come with a limited 1 year warranty, so if any part becomes defective over time due to normal use we will repair or replace it for free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)

Do you ship internationally?

Currently, we do not ship internationally. We’re working on opening international solutions promptly though!

General Questions

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I can’t remember my login or password.

Click "sign-in" in the top right corner of the menu. From there, you can click "forgot password" in order to reset your account information.

I would like to order Woof products wholesale.

Great! Shoot us an email at sales@mywoof.com and we can talk about the retail solutions we offer.

Where and how are Woof products made?

Our Doggy Pops are made at our HQ in Denver, Colorado. 

 

We make our Woof hard goods with ethically certified labor overseas in China. This allows us to provide solutions that are affordable to everyone, and that also motivates our supply chain to prioritize fair and sustainable practices.

What materials are used in your products?

Our printed leashes are made from recycled polyester (think repurposed water bottles), we use recycled paper in our packaging, and source our treats and bones from our friends in the USA. 

 

The Pupsicle is made from a non-toxic, BPA and Phthalate free natural rubber.

 

Wherever possible, we infuse sustainability into our supply chain - something we will continue to work on and improve over time.

I have another question.

No problem. Drop us a line via our contact page! We're here to help :)

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