For most customer questions, we've written our wonderful FAQ to provide answers. The page there is more user friendly than a big block of text.

We guarantee a 6 month manufacturer warranty on all products, but sometimes extend this based on the scenario. This means that if your product becomes unusable due to a manufacturing defect, we'll replace it for free, and if you're dissatisfied with your product for another reason let us know and we'll try to make it right!

All products should be used with care. We rigorously test our products, but after extended use (imagine your dog chewing on their leash) some components may become sensitive. Please take care to inspect your products regularly and make sure they remain in good working order. If they're not, let us know and we'll help get you replacements. Thanks!